Abstinence PUTUS ASA

I say "Congratulations" to you who have experienced failure, either sex gala, gala achieve your dream job, or gala in idamkabn business memabangun., Because you can learn from the failures. I have a relative who told me, that he had been what he wanted always achieved and he never failed. But when he failed in his job, until now, never to rise again.

You probably still remember the best film of 1990, the Dances With The Wolves, starring Costner and grabbed Cavin Oscar 7. The film was made based on the novel of the same name written by Michael Blake who also acts as a screenplay writer. Michael Blake is an exemplary figure of persistence needs. Novel Dances With The Wolve the twentieth novel. He has written nineteen previous novels, but not sell, so he had to live in the slums of not being able to finance his life. Tidurpun place he did not have. But he refused to despair to make a novel. When he was in office publishing his novel, he got a call from someone. "I have read your novel" the caller said. "Oh yes" said Michael Blake. "You are very good novel. What if I filmed "the caller said. "I'm happy and I want to help write the script" said Michael Blake. Then forget Michael Blake had not asked the name of the caller. "Oh yes. Who are you? "Said Michael Blake. "I Cavin Costner" sipenelpon answered it. After the novel Dances With The Wolves made the film and won an Oscar as best film, the novel Dances With The Wolve sold like peanuts. Millions of copies sold, making Michael Blake rich quick. Although actually 19 times starting from the failure to make a novel.

Similarly, Colonel Sanders, before reaching for success as an entrepreneur Fied Chicken Fried Chicken Kentucky's largest and best in the world, must go through the failure times in 1018 to sell franchises Any failure. He sees as part of the study, then he fix what caused the failure or people will not buy a franchise. New in the 1019 time, some people want to buy a franchise of Kentucky Fried Chicken. He was born 9 September 1890 and had success after 65 years of age. Hartland Colonel Sanders eventually became a symbol of entrepreneurial spirit. Kentucky Fried Chicken is now no more than 80 countries around the world.

Achieving success is, like climbing stairs. The higher we climb the ladder, the higher the level of our success. But most of the before the last step on the ladder, they are desperate and stopped up the stairs and gave up. We did not know at which steps. Was in the initial steps?. In the middle of the stairs? Or in the last step?. Only God the All-Knowing. Only a desperate abstinence, we will up the last ladder.

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Capital ANUGRAH GOD

Most people who meet me say that they want to start a business but do not have the capital. And God gave capital is unmatchable, the "brains". Your brain is not more than a strand of wine, sebih even smaller than a cabbage. Weighing less than 1.5 kg. However, the brain a thousand times more powerful than the world's greatest computer. Fruit fly has 100,000 active brain cells. A mouse has 5 million brain cells. Ape 10 billion. While you have 100 billion active brain cells from birth. So you people really incredible. You do not have the capital was still able to open the business with your brain. One way to open a business without cash payment is behind and is a powerful weapon I have ever used.

By the time we opened a branch in the road Primagama South Demangan number 92, which houses Mr. Sri Satoto. We opened the business with a payment method in the back. We say "sir we will rent you a house for a year". "Please. I am glad you have a student like activity ", said Mr. Sri Satoto. "We will pay per month sir", we said. "Nothing", said Mr. Sri Satoto. "But we will pay starting next month sir". Mr. Sri Satoto paused, then said "Yes. It's okay ". Mr. courtesy of the Sri Satoto we can open a branch without any money.

Similarly when I set up STMIK AMIKOM Yogyakarta, with a brain, I visited the house which Mr Blake Sutrisno has a house in Jl. Monginsidi No. 8. "Mr Blake my Dad would rent a house for two years". "Oh yes please. The house is still empty "Mr Blake said. "I'm going to start hiring in March, Pak. But I will pay in August and September ". "Lho kok so" said Mr Blake. "Because I do not have the money sir. After the August and September, God willing, I get the money from students and that's what I want to pay to Mr Blake ". Mr Blake was silent for a moment, then said "Yes it's okay, but I beg dinotariskan yes". "Yes sir", I said. So the Academy of Information Management and Computer "AMIKOM" Yogyakarta, which is now a STMIK AMIKOM Yogyakartapun can stand without the cash. Now STMIK AMIKOM Yogyakarta has a land of about 10,000 square feet and 2 luxurious buildings on the fifth floor and third floor entirely air-conditioned and Wireless Fidelity (WI-FI), so that the students call it like a mall. All begins with using the brain, not with cash.

My students STIE MM Program "ABI" Surabaya told me too. "Sir I am also starting a business without cash. I trusted to sell the goods, after the new behavior is given date paid 3 months. But the stuff I sell it cheap, I get the cash. Then I bought other stuff that I can sell at a price high enough so that I can profit big enough, so it can pay for goods due 3 months ", he said. Consignment system, such as the sale of the book can be done with payments in the back. Good luck.

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EMPTY GLASS

BY Stephen P Robbins, a team can produce a positive synergy when done with a coordinated effort. Efforts of each individual can produce a higher performance than the sum of the input of each individual. Teams can be classified according to the target consists of a team problem-solving, self-managed teams, cross-functional teams and virtual teams. The team consists of fixers 5 to 12 people from the same department, met a few hours a week to discuss improving the quality, efficiency and work environment.

Self-managed team of 10 to 15 people who took the responsibility of the previous supervisor. General Electric, General Motors, Hewlett-Packard, Honeywell, PepsiCo, Xerox uses a self-managed teams. Cross-functional teams consisting of employees at the same hierarchical level but different field, who work together to do a task. BMW, DaimlerCrysler, Ford, Honda, IBM, Nissan and Toyota use a cross-functional teams. Virtual teams using information technology to link together the members are physically separated in order to achieve a common goal. Virtual teams to collaborate online, not just a separate room, but separated between continents.

High performance team has found a common characteristic. The team is likely to be small. With people with three different types of technical skills, problem solving and decision-making, and interpersonal. With this skill right people engage in various roles. The team has a commitment to common purpose, establish specific goals, and have the leadership and structure to provide focus and direction.

Microsoft just hire smart people and then formed small teams to work on creative projects within a certain time. Every individual has a role in accordance with the knowledge and skills of each. Each unit in this company doing the work with a relatively similar pattern, namely a working team which is relatively small and together to complete the task successfully. Each work team at Microsoft, has the freedom to determine how best to complete the task with their creativity. Yet still framed by certain guidelines. Small decisions is still a small team leader power. The design of the project objectives and activities are always presented to all members to be discussed together. Each work team proposed an approach that will be used to complete the project. The proposal is then discussed and discussed.

"He who went to meet the needs of his brother, then it is better than ten years iktikaf. He who iktikaf draw closer to God, then God will take away the Fire three trenches between him. Each one trench greater distance than the distance between the east and west, "the words of the Prophet Muhammad.

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STRATEGY IN THE ERA DIFFICULT

Expert strategy, Gary Hamel survey of 500 CEOs were asked, "Who is the most widely taken advantage of the changing business environment in the industry last 10 years; Are newcomers, traditional competitors or your own company?" Answer number one is the "new arrivals" . They were then asked "Does the newcomer managed to win the competition with faster action, or can change the rules of the game?" Some 62% of CEOs said that "new entrants change the rules of the game". But the CEO of the old saying "our problem is the execution" or even worse is the "strategy was easy, the difficult implementation".

This statement is supported by Bill Gates, that "Microsoft is always two years away from failure". What Bill Gates is said to show that competition at this moment to make a product life cycle shrinking, as well as life cycle is getting shorter strategy. Thus the concept of any business, even outside biasapun which will soon lose economic efficiency. The difference between a leader and imitators in the industry can no longer measured in decades or ten years, but already have in years or months. Currently no longer a strategy for a decade, but the strategy is only for year after year.

Newcomers who have a new game rules, for example is Hotmail. Hotmail strategies to win millions of cyberspace surfers, with a supported email to place a free ad on the Hotmail web site is. This is very different from those conducted by American On Line (AOL) at the first time reaching consumers, namely the large-scale through registration to the AOL disks. Greater funding and more capacity is not in AOL's not enough to win the competition with Hotmail. AOL only reached 18 million subscribers. While Hotmail from 0 to 10 million subscribers. Mid-1999, ballooned to 40 million and eventually Hotmail became the primary acquisition targets Microsoft.

Charles Schwab and Fidelity to change new game in the finance and banking sector is to assume that bank customers are not only customers but also investors. So what happened in the last decade, banks have lost almost half the market share of household financial assets seized by new players, such as Charles Schwab and Fidelity.

Said a CEO "Before, I spent most of the time about how-how we do it? How do we operate? How efficient are we?

The main core is when the company has racked up the last 5% efficiency with how, then others will create what is new or create new game rules. That is the strategy for victory in the era of competition in the last decade is full of difficulties.

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TAKE HIKMAH

Wisdom is something that has meaning or a deeper meaning or something kebijakksanaan of which comes from God. Although it was from God's wisdom, but not everyone can accept the difficulties, suffering, sadness and failure. How to take this wisdom that distinguish successful people and those who fail. The man who failed so falling, he never woke up again and can not take lessons. While successful people, so fell she would wake up and take lessons. Philosophy Tionghoa family had desperately wanted before failing more than three times, while the Japanese will continue to rise seven times before it fails. That's the way they are dealing with the failure and take lessons.

When I failed to enter university that I desire, namely Bandung Institute of Technology majoring in Mechanical Engineering, then I must accept the field when he received the Physics FMIPA UGM. I can take a lesson from the incident. Maybe God wants me to have in the world of education. Alhamdulillah, now I have managed more than ten universities from the Academy to the University. When Primagama established with a very small capital, is only able to rent a room Rp25.000, 00 per month. After 3 months we were told to move. "Brother Purdi we usually talk about families, but this time I want to talk business. Considering you have not paid my rent for three months, so I ask all the items in my house is your take-home ", said the owner of the house. Mr. Purdi replied, "I'm with my friends, just spread brochure Pak. Please I am given a chance ". "I give a week's time to clean my house," said the owner of the house. Then Mr. Purdi home to me and tell what the landlord. When I answered, "God willing, there are lesson". Then we both strive to spread leaflets to students and not wasting a week's time. In one week we finally get the money Rp50.000, 00. Then, I was with Mr. Purdi find another place and finally got a place to rent Rp30.000, 00 per month. After signing the agreement, then Mr. Purdi I invite to see the new office from the front. Then I said, "Our new office a little better than his old office. That is the lesson ". Mr. Purdi nodded.

Likewise, when I founded STMIK AMIKOM Yogyakarta, I was asked to Primagama to rent a place or office. But Primagama not want to rent a place or office. I had to take lessons from the incident. "Maybe I should learn to find a way when no money to rent office" I said to myself. Of this difficulty I finally found a way, the future owner of an empty house on Jl. Monginsidi No. 8. That happened in April 1994 .. The owner of the house was named Mr. Drs. Budi Sutrisno. "Sir, I want you to rent a house for two years" I said. "Sure. the house was empty "said Mr Blake. Then I tried to pay the rent with August and September. Pak allows for rent dinotariskan condition. Every failure is always a lesson. If we already know the positive side, or we can take lessons, then that's the beginning of success. "Because really, hardship is a convenience, really, hardship is a convenience" (Nature NASYRAH: 5-6).

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GLOBALIZATION AND POVERTY

Globalization and free markets is imagined as an effort to increase global efficiency. Global trade helped many countries to grow more rapidly. Globalization also makes developing countries have access to knowledge that can not be obtained previously. Globalization (which are usually associated with receiving a true capitalist style, American style) is progress of developing countries must accept it, if they want to grow and fight poverty effectively. But for most people in developing countries, globalization has not brought the promised economic benefits (Stiglitz, 2002:6).


Globalization, in practice the weak efficiency of the world should pay for the welfare of the strong. South finance global efficiency for the benefit and progress of the North. An increasingly wide gap between the rich and the poor has led to more and more people in the Third World became increasingly poor. In 1990, 2718 billion people live on less than $ 2 per day, whereas in 1998 the number of poor people who live with less money than $ 2 per day estimated at 2801 billion. This is happening regarding the increase in total revenues for the current world average of 2.5% per year (World Bank, 2000:29).

Globalization has not succeeded in reducing poverty and has not managed to guarantee stability. Crisis in Asia and Latin America have threatened the economy and the stability of developing countries, even the crisis of 1997 and 1998 is a threat to the entire world economy. Even greater crisis happened before. Economic crisis, the largest financial and banking in the United States in 1930, which is closed or assisted 9106. In Table 1.1, indicated the number of banks in the United States are closed or assisted (Federal Deposit Insurance Corp., 2004).

Globalization and the introduction of a market economy has not given the results promised in Russia and for most other economies that are doing the transition from communism to a market economy system. But otherwise the system produces such great poverty (Stiglitz, 2002:7). Petras and Velmeyer (2001) more strongly than that mentioned above, globalization is the new Imperialism, in its form as the new international system of global capitalist class, the TNCs (transnational corporations) that currently amount to 37,000), the World Bank, IMF , IFIS (international financial institutions as the global financial network), G-7, TC (Trilateral Commission and the WEF (the World Economic Forum).

Mid-1997 crisis also hit Indonesia, and even Indonesia is a country that suffered the most severe. Economic growth the previous year of about 7% per year fell sharply to - 13.7% and inflation reached 77.6% in 1998 (Sabirin, 2003:45). Apparently globalization not improve welfare, but for the third world, globalization actually increases poverty.

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CUSTOMER EXPERIENCE MANAGEMENT (2)

Meyer and Schwager describes the Customer Experience Management (CEM) is a process that involves three kinds of monitoring, the monitoring of past patterns, current patterns and potential patterns. If the company monitors the transactions that occur in large numbers and complex by individual customers, the company will look at past patterns. Monitoring patterns of the past is now catching experience that is intended to improve the experience of the transaction, following the trend and destination experiences, assess the impact of new initiatives and identify emerging issues. The method can be used with Web-Based, in person or telephone surveys, using forums and blogs. For example the service after the installation or use of products, customer service follow-up or follow-up purchases of new products by customers

Monitoring is now following the pattern of relationship issues and current experience with the view that focused on identifying opportunities that will come. The pattern now is to maintain the previous observations are consistent depth, look to the future and look back and using more issues and use critical customers. The method used in addition to web-based survey also direct contact with the person or by phone as well as forums and focus groups. For example the study of two annual accounts, learn how customers use the product at home and so on.

Monitoring potential pattern is monitoring targets needed to introduce and examine future opportunities. The method depends on the particular customer or problems that are unique, highly focused and involves knowledge of customer relationships that already exist. For example ethnographic study design, special user market studies and special groups.

To support the CEM, everything in the company must function properly. Marketing department works capture the taste and standards of each person who becomes the target market, spreading knowledge about the target market into the company and then adjust all customer communications in accordance with her wishes. Part service ensures that processes, skills and practices of service tailored to each customer touch point. Product development section will attempt to create a feature or features that customers need. Including design experience after watching customers use the products, services and learn how the customer wants a product that suited her and describe products that frustrated and disappointed, so it can dihindari.Bagian information technology can collect, analyze and distribute the CEM data, integrate information generated by Customer Relationship Management and monitor its progress in one place. The data must be easily understood by managers and systems analysts, and be used as the basis for rapid decision making.

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CUSTOMER EXPERIENCE MANAGEMENT (1)

Customer experience (customer experience) is an internal customer response and subjective to each contact with the company, either directly or indirectly. Direct relationship generally occurs on the purchase, use and service is usually initiated by the customer. Indirect relationship most often involves unplanned encounters with the appearance of products, services and branding company and takes the form of recommendations or critics word of mouth, advertising, news reports, studies and so on.

Customer experience management (Customer Experience Management / CEM) differs from customer relationship management (Customer Relationship Management / CRM) in the subject matter, time, monitor, audience and purpose. If the customer experience management capture and distribute what the customer thinks about a company, the customer relationship management capture and distribute what the company knew about the customer.

If management focuses on the customer experience with customer interaction point or 'point of contact' with customers, the customer relationship management to focus on after contact with a customer who is a record of interaction with customers.

If the management of customer experience conducting surveys, studies and observed target is the 'voice of the customer', customer relationship management will do that from sales data, market research, click-through web site and tracking customer data automatically.

In customer experience management is using information about customers is a business leader or a functional in order to create a ekpektasi customers can be satisfied and experience a better customer to the products and services, while in the customer relationship management customer information is only used by people in direct contact with customers , such as marketing, field and customer service in order to carry out customer service in an efficient and effective.

Customer experience management seeks to minimize the gap between ekpektasi and customer experience, customer relationship management is only trying to control the sales by relying on the product package that is not the customer requested.

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